Return Policy For Services & Products
Our return policy for all Hokorawa products and services is as follows:
Hokorawa will, at its discretion, allow for the return or replacement of any defective product within 14 days from the date of purchase. For recurring billing products such as hosting, returns for more than one payment may be provided if requested within the standard 14 day return period. After 14 days all sales are final.
Refunds on consulting labor time and other hourly services provided by Hokorawa are non-refundable.
Cancellation policy of recurring billing services
The customer may cancel their recurring billing subscription products at any time.
A difference between a refund and a cancellation
If a customer requests a refund, the money for the requested transaction is refunded back to the customer. If the refund is for a recurring billing product, then the return policy allows for the most recent payment to be returned. Multiple payment returns can be provided as long as they are within the standard 14 day return period. A refund on a recurring billing product will also result in a cancellation.
If customers request a cancellation for their recurring billing product no future rebills will be charged to their account. Keep in mind, a cancellation will not generate a refund - it will only stop any future rebills.
When a customer reaches us by phone or email, our first response is to offer technical support for the product. However, in some cases a product or service may be unsatisfactory to the customer for reasons completely beyond our control in which case a cancellation or a refund may be processed.
Please Note: Refunds can only be credited back to the account used to make the original purchase. If the original account has been closed, the purchase is not eligible for refund.
Return Policy Abuse
Policy for Returns or Cancellations within 14 days
Customers requesting a return within 14 days of purchase may be approved by our customer service team if the customer provides evidence that their case merits a return.
Vendors requesting a return within 14 days of purchase will have their request reviewed and usually approved by our customer service team.
Reason for a Sale Reversal
Hokorawa has every incentive to keep customers happy by providing quality products, services and technical support. At times, we may reverse a sale in order to comply with: credit card industry rules, ACH industry rules, PayPal terms of service, US law, and requests from verified US judiciary or law enforcement agents.